Portfolio · Rev. 2026Burqaa Abdi.

UX researcher & designer

Burqaa Abdi

UX researcher and designer who makes everyday public services easier to trust.

Senior at The Ohio State University · HCI & UX/UI Design · Graduating December 2026.

Explore my work A little about me

Selected work

Research to real-world clarity
Journey map of Jane, a COTA rider, across five stages (preparation, departure, waiting, workaround and interview), with her actions, touchpoints, thoughts, emotions and a heartbeat line that climbs as the bus fails to arrive.
Journey map: Jane's trip to a job interview on COTA, stage by stage.
UX RESEARCH · PUBLIC TRANSITIn progress

Making COTA tell the truth about late buses

Understanding the gap between arrival times and rider trust.

  • Think-aloud
  • Qualtrics
  • Empathy mapping
  • Journey mapping
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Looping walkthrough of the Nova ATM prototype screens: main menu, amount entry, withdrawal confirmation, cash dispensed and cardless confirmation.
Nova ATM: a walkthrough of the high-fidelity prototype screens.
INTERFACE REDESIGN · FIGMA PROTOTYPECourse project

Nova ATM

Dual-screen ATM redesign with accessibility, cardless security and a clearer interface, from heuristic evaluation to a high-fidelity Figma prototype.

  • Heuristic evaluation
  • Prototyping
  • Pitch
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How I work

01

Start with real users

Listen closely. Understand the context before the interface.

02

Decide with evidence

Turn observations into decisions, not assumptions.

03

Design for trust

Make the experience clear, honest, and accessible.